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West Ham United is YOUR club and we need your input.

We know that we don't always get it right and for this we are sorry. If you have a complaint regarding your matchday experience or if you would like to contact the club with general feedback please fill in the form below or email us at To call the club with a general inquiry, contact 0871 529 1966*

West Ham United PLC
Boleyn Ground, Green Street, Upton Park, London, E13 9AZ
VAT No. 697 2532 95

We always aim to respond in a fast and efficient manner however some queries do need some consideration. It is important to us that we ensure they are effectively dealt with internally and we would hope to provide a genuine and informed response in these cases.

As a result we commit to responding within 28 days although you will often find that our response arrives ahead of this date. It may be that your query is more urgent and could be responded to by one of the following departments listed below. Please also supply all of your details as requested to enable us to respond. We would be grateful if you could include a telephone number should we need to call you to get more information.

Best regards,

West Ham United Customer Services team

*Please note that calls to 0871 529 1966 cost 13p per minute plus your phone company’s access charge